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Returns & Cancellations

All returns are permitted within 30 Days from delivery date. Returns outside of our 30 Day Policy will not be accepted. The customer will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). It is the customer’s responsibility to return all items in new condition with undamaged original packaging and product manuals. Once the returned item is received and verified, a full refund will be issued, minus the original freight charges and a 20% restocking fee if applicable.

LUCENA PRODUCTS ONLY - Refund requests must be made within 14 days of delivery date.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Cancellations

Cancel/change order must be reported within 24 hours to avoid shipping charge. Failure to comply, will result in a 20% restocking fee.

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